Cancellation Policy

Your draft package is completely FREE! After this, if you intend to move forward with us, your downpayment is required and it is non-refundable.

For standard registration clients, the cancellation period begins after your second monthly installment and carries on until the 15th December of your registration year. Once no work has been done on your behalf, 100% of your concierge fee (outside of your non-refundable downpayment) will be refunded to you.

However, once services have been procured (e.g. fete tickets ), it is the client’s responsibility to find someone to purchase that service on their behalf (from CTTI). If this is done wihin 15 business days of cancellation, a 100% refund of the service cost (e.g. ticket price) will be provided. No percentage of the concierge fee will be refunded.

After the specified period, cancellation by the client forfeits ownership of all package purchases made on their behalf making them non-transferable.

Please also note that costume costs are non-refundable as costumes are outsourced, custom-made items and as such, once a downpayment is made such portion of costs is non-refundable.  

Cancellations made after 15th December result in no refunds, either of concierge fee or service cost.

For late registration clients, any cancellation results in no refunds, either of concierge fee or service cost.

PRE-DESIGNED PACKAGE CANCELLATIONS

The cancellation period begins immediately after your registration and continues until 48 hours before your arrival date. Once no work has been done on your behalf, 100% of your concierge fee (outside of your non-refundable downpayment) will be refunded to you.

Once work has begun, no amount of the concierge fee already paid will be refunded. If your package has been executed, the entire concierge fee will be taken from the payments you have already made.

Any services acquired from third parties will fall under their refund policies (as stated below). If they allow refunds, that money will be returned to you in accordance to the previous paragraph.

All refunds will be issued by Come To The Islands to the client via Zelle transfer.